Leigh Hawthorn

Frequently Asked Questions

FAQ Page

I aim to answer some of the most frequently asked questions relating to Graphic and Website Design. Should you have a question that is not covered below, please don’t hesitate to contact me.

The length of design process is dependent on the project at hand.

Logo Design : 5-7 Days

Website Design : Once I receive ALL content & images, it normally takes between 7-14 working days for the first preview. E-Commerce and more complex websites will take slightly longer.

The above dates are also fully dependent on whether I have all the information and content needed to complete each project

This is very much dependent on the project at hand. Payment schedule will be as follows:

Option 1 – (Once off Website Design & Logo Design)

  • 50% non-refundable deposit required on order to secure project
  • 50% balance due on completion


Option 2 – (Monthly Website Design Packages)

You can choose from one of my Monthly Website Design Packages

You the client are the owner of the design, once the project is fully paid, all ownership of the design will be handed over to you. I do however retain the rights to use that design for my portfolio purposes, to be shared on my website and social media pages. (This does not apply to the Monthly Website Packages.)

I do have a “Buy-out Fee” on the Monthly Website Packages should you wish to cancel your month to month website package. 

Yes, this is a service I offer as part of the Monthly Website Packages.

Once the page / account is setup and ready for use, I will add you with administrator rights to the account and remove myself from the account.

You can contact me via the “CONTACT” button on the top right of the page in the menu bar, that will take you to that page, where you can send me a message, or you can click on the green WhatsApp icon on the bottom left of the screen, that will take you directly to WhatsApp and we can chat there.

With the amazing advances in technology, a face to face, in person meeting is not necessary. We can schedule a meeting online, via Zoom, Skype, or even WhatsApp video call.

Once we have setup an online meeting to discuss the project {this is not always necessary} most of our communication is done either via WhatsApp or email. WhatsApp is usually the most preferred channel of communication with my clients.

This is also dependent on the type of project we are busy with.

For logo design I will send you a design brief that I would like you to complete, that will give me an idea of the type of business you run, as well as your demographic etc…

For website and graphic design, I will need ALL the content {wording and images} for the specific project. I unfortunately do not do content writing.

Should you not have images for your website or graphic design I will source stock images for you {this could be an additional cost}

Yes, I do offer a monthly website maintenance package, that is tailor made to your specific needs. This is also a standard on the Monthly Website Packages.

Yes, All my websites are designed using WordPress, which is the most preferred platform with developers and users alike. It is a user friendly platform, and I will also give back-end access and training so that you will be able to maintain and update your site.

This option is not available on the Monthly Website Packages.

All my websites are designed using WordPress, which is the most preferred platform with developers and users alike. It is a very user-friendly platform, that you will be able to update and maintain yourself. WordPress is also search engine friendly, and works with many third-party integrations.

I ask all my clients to complete a website design brief, that I use to assist me to supply a better service for your needs and better results for your website.

Your website comes standard with a backup function that will run in the background and is also linked to Google Drive, where all the backups are stored. Your website will also have security measures in place, that will notify you via email, of actions that are needed.

I also make sure that your website is POPIA & GDRP compliant.

All my websites are designed, with the basic SEO requirements in place that allow your website to seen by Google. I however do not specialise in SEO, but will be happy to refer you to someone that is more equipped to help you in that regard.

Yes, Website and email hosting is R99 per month

Together we bring your brand to life

No matter your design needs, together we can give your business style and character, allowing your brand to speak volumes and achieve its goals.

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